Returns & Refunds

Return Policy

We hold our craftsmanship to the highest standards. If you are not entirely satisfied with your purchase, you may request a return or exchange within 14 days of receiving your order.

Condition of Returns Items must be returned in their original condition: unworn, unwashed, and with all original tags and packaging (including the shoe box and dust bags).

Please note: Footwear must be tried on a soft surface (such as a carpet) to prevent scuffing the leather soles. Returns with marked, scratched, or damaged soles will not be accepted and will be returned to the customer.

How to Initiate a Return

1. Email us at info@paganostudio.com with your Order Number and the reason for the return.

2. Our team will review your request and provide you with the return instructions and shipping address.

3. Pack the items securely in the original packaging.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Shipping Costs Customers are responsible for return shipping costs, unless the item is defective or an error was made by Pagano Studio. We recommend using a trackable shipping service.

Exchanges If you need to exchange a pair for a different size, please contact us immediately so we can reserve the correct pair for you.